Customer launch email

We recommend adding your own flare to your customer launch email, but we recommend including the selling points.

Subject

Sell your pre-loved {Brand} threads with Authentified

Email Body

{Name},

At {Brand} we believe that customer service shouldn’t stop the moment you make a purchase. That’s why we’re proud to partner with Authentified — a fashion resale platform that makes it simple to resell your pre-loved {Brand} items and support a more sustainable future.

Here’s how it works

1. Select preloved purchases to resell
   Log in to your online customer account and review your past orders. Choose the items you’d like to list and select “Resell with Authentified.”
   
   

2. Create a premium listing in minutes
   Authentified will automatically populate a high-quality listing using product images and details direct from our database. Simply add photos to verify your item’s current condition and you’re ready to go.
   
   

3. Set the price then relax
   Choose your price and maximum discount or let Authentified make an expert recommendation. Then relax as Authentified automatically manages your listing to ensure it sells for the best possible price.
   
   

Authentified will notify you as soon as your item is sold and generate an Australia Post shipping label with the buyer’s details. All you need to do is drop it in the post. You’ll be paid as soon as your item is sent to its new owner.

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